Airline & Terminal News


Snook named SVP Customer Service at American

American Airlines announced last week that Jonathan D. Snook will be Senior Vice President – Customer Service, managing all aspects of the customer experience – from reservations and airport operations to inflight service and baggage handling.

Common Use VIP lounge opens at SJC

Airport Lounge Development (ALD) has opened its fifth “common use” airport VIP lounge, this one at Mineta San José International Airport in Terminal A, across from Gate A15.

Changi program puts voucher bucks in hands of transiting passengers

Singapore Airlines and SilkAir passengers transiting in Singapore can participate in the recently introduced Changi Transit Programme.

First remodeled 777 flies for Austrian Airlines

The first Austrian Airlines long-haul 777 aircraft to feature the carrier’s completely remodeled long-haul cabin was scheduled to embark on its maiden flight January 9 from Vienna to Malé, capital of the Maldives.

United Airlines changes boarding process, increases boarding lanes

The airline has been testing this concept at a variety of airports including Chicago O’Hare, Denver, Houston, Los Angeles, and New York.

AAPA calls 2012 a good year for aviation safety

According to the Association of Asia Pacific Airlines (AAPA) 2012 was one of the safest years in aviation history.

New app guides the way for DFW passengers

Dallas/Fort Worth International Airport (DFW) has launched its official mobile app for smartphones, giving customers the latest information and updates about flights, parking, shops, restaurants and airport services.

Miyazaki beef now in JAL First Class

Less than a week after the carrier’s president promised bold changes to its inflight menu, Japan Airlines today announced it will be serving Miyazaki beef in its First Class inflight meals from Tokyo (Narita) to Europe and North America starting January 9 and running until March 31.

Alpha LSG secures Emirates lounge contract at Manchester, UK

Alpha LSG has won the contract to provide catering, housekeeping and janitorial services to the Emirates Lounge at Manchester Airport, UK.

American rolls out enhanced service through the month

First Class and Business Class international passengers on American Airlines can enjoy a variety of new upgrades on the carrier’s 777-200ER, 767-300ER and 757-200 aircraft flying in Europe, Asia and long haul Latin America markets.

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